Frequently asked questions

Are items sold individually or in pairs?

Check the product page and selected option: some items are sold individually, others in pairs. Your basket shows the quantity and chosen specifications.

How do I choose a size?

Compare the bar length, diameter and thickness on the product page with jewellery that fits your piercing. Ask your piercer if unsure. Our jewellery is intended for healed piercings, not initial piercing.

How should I care for my jewellery?

Clean gently with a soft cloth and dry afterwards. Avoid abrasives and direct contact with perfume, cosmetics or household cleaners. Store pieces separately to reduce friction.

Shipping, payment and returns

Delivery · United States

Standard delivery costs . Free delivery on orders of or more. The free-delivery threshold applies to the item total after discounts, excluding delivery charges. Available delivery methods are shown at checkout.

Estimated delivery in 8 days, excluding Sundays. The displayed date takes the order time into account. Estimates may vary depending on the carrier and destination.

Preordered pieces are dispatched in approximately 3 weeks. If your order also includes pieces that are in stock, these ship first. The second parcel is sent at no extra cost.

The payment methods available in your country are shown at checkout. Our 30-day returns offer is subject to the conditions on our Returns page.

Need help with an order?

Check tracking or contact us with your order number. Tell us promptly about an address change; changes after dispatch may not be possible.

Need help?

hello@solsticebijoux.com · Contact us

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